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Blog Post
SuperPhone vCard Troubleshooting
Published by SuperPhone
on February 18, 2020

Overview

So you’ve set up your SuperPhone account and are starting to receive messages. Congrats, exciting right! But now you’ve noticed your auto-responses are failing. Tragic!! Thought you had it all figured out huh? Well keep reading..

There are two reasons why your auto-responses would fail. We’ll start off with the most popular of the two.

vCard Image File Size Exceeds 150KB

When editing your vCard please be sure to upload an image with a file size that is under 150KB!!! — Are you unsure what a vCard is? Check out this article here.

DOWNSIZE IMAGE FOR YOUR vCard here.

Carriers, T-Mobile, AT&T, Verizon & Sprint to name a few, have limits on file sizes accepted to them from SuperPhone numbers. Anything over the allocated amount will result in your message returning a failed status in SuperPhone. That error looks something like this…

If you are running into this issue, edit the image that you have imported. You can configure or edit your vCard at the bottom of the auto-responses page here: https://app.superphone.io/settings/auto-response

Image for post

Here’s how to check the file size of your image..

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International Phone Numbers

Having an international is great but has it’s disadvantages. International numbers do not support MMS messages. This means you are not allowed to send out photos, GIF’s, videos or vCards with international numbers.

If you have chosen an international number and would like to send media, we suggest using a file hosting platform such as DropBox.com or Google Drive and send your media in links.

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