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Get Started with SuperPhone
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FAQs
About SuperPhone
How much does SuperPhone cost?
You can find the pricing plans for our accounts here.
Can I change my phone number later?
Yes you can! You may also purchase additional numbers to support other regions. Learn more about international support and number changes here.
Do you support international messaging?
Yes, we support international messaging to 200+ countries with your SuperPhone number. Be aware that these messages will incur additional charges varying by country. You can check our international pricing per message here. If you do not see your desired number, send us an email with your request at team@superphone.io.
Who owns the data in my account and how is it used?
You own 100% of the data imported and or collected in SuperPhone. For further clarification, check out our Privacy Policy and Terms of Service.
Is SuperPhone Compliant with U.S. Laws & Regulations?
Yes, SuperPhone is TCPA, GDPR and CCPA compliant.
Can I connect my e-commerce store to SuperPhone?
SuperPhone currently natively integrates with Shopify but you can connect other e-commerce platforms by using our Zapier integration. To learn more, check out Zapier here.
How long can a text message be and what is a segment?
There is no limit when it comes to characters in your messages. With SMS messages, 1 message equals 1 segment which contains 160 characters or less. If a message contains 200 characters, it will be split into two segments, 160 characters in the first and 40 in the second. This will count as 2 messages sent even though it may show as one message when sent to the user.
I already have an existing database of contacts. Can I import them?
You may import your existing database via CSV by using our “Import CSV Template”. Simply organize your contacts on the template and import with ease. Please be sure to send opt-in/out language in your first text to ensure your users have properly and legally been informed with being marketed to.
Which Services can SuperPhone integration with?
SuperPhone is currently natively integrated with SAP Commerce Cloud, Shopify & Zapier which allows you to connect to 2000+ apps.
Can I integrate other applications to my SuperPhone account?
Through SuperPhone’s Zapier integration, you can integrate with over 2,000 of your favorite applications like SalesForce, MailChimp, Stripe and many more! Using SuperPhone’s automation feature, you can combine your favorite platforms and SuperPhone’s open API to set triggers and actions. Learn more about Zapier here.
Can people leave voicemails on my SuperPhone?
SuperPhone does not collect voicemails. After a user has called in and listened to your voice greeting, the phone will automatically hang up.
Can a subscriber opt out?
Any subscriber can opt out by replying STOP or UNSUBSCRIBE at any time. They will automatically stop receiving messages and be removed from your subscription list.
Can I send (MMS) multimedia text messages?
You can send multimedia messages such as images, videos, PDF and GIF files plus audio to your subscribers. The file size must be under 500 KB to comply with the SMS delivery rules and restrictions. If not, SuperPhone will automatically convert your media to a link when sent to your subscribers.
Do you have a referral program?
SuperPhone allows current users to refer new users via a unique referral URL, available on request. For every new SuperPhone subscriber, users will receive 25% off their usage fees at the end of their billing period. If your referral payment balance exceeds $100 for the month, you can be eligible for a cash payout.
Can I make and receive phone calls with my SuperPhone number?
Yes! With SuperPhone, you can set a forwarding number to make and receive calls from. The caller on the other end will only see your SuperPhone number and not your real number.
Can I have multiple phone numbers linked to the same account?
Yes, SuperPhone allows users to have multiple phone numbers linked to their account. On request, users are able to add another number with the area code of their choice to the account.
Is there a limit to how many people I can send a text broadcast to?
As long as every text broadcast includes a merge field, users are able to send broadcasts to their entire subscriber list, no matter the size, without their messages being flagged as spam by mobile carriers.
Can I set up automated responses for keywords?
Users are able to set up automated, custom responses for hashtag and emoji responses, as well as for regular expression responses. Ex: “Text #SUPERPHONE to sign up for an account today!”
Is my personal data safe?
SuperPhone is committed to user privacy. We will, under no circumstances, sell user data to third parties. Data deletion is executed upon request. For further clarification, check out our Privacy Policy here.
Can I try before I buy? Does SuperPhone have a Free Trial?
We currently do not offer free trials. The best way to try SuperPhone is to request access on our homepage. You’ll get a text from our CEO and see exactly how your clients will interact with your own SuperPhone.
Can I change my plan later?
You can always change your plan in Settings > Billing Information > Manage > Change Subscription. If you would like to discuss an Enterprise or High-Volume plan, reach out to us at team@superphone.io before the last day of your billing period and request the upgrade. Keep in mind your plan must always cover the cumulative total number of subscribers in your SuperPhone.
What are your payment terms?
SuperPhone works like a prepaid phone with monthly usage based on the number of subscribers and messages sent or minutes used. Volume discounts apply based on your plan. Try our pricing calculator to estimate your monthly bill here.
Do you have a contract?
You may cancel at any time, and can export all data and contacts that you’ve collected. Please keep in mind that you will lose your SuperPhone number and conversation history once the account is deactivated. Our terms & conditions apply.
Using SuperPhone
When logging in, I get a “Account Is Currently Not Active” error message. What should I do?
This means your account has been deactivated. But don’t worry, you’re in good hands. Email customer support with your request at team@superphone.io to have an associate manually reactivate the account.
How do I cancel my account?
Settings > Billing Information > Subscriptions > Manage > Cancel
Why was my first contact auto-response delayed when sending?
SuperPhone has a built in 2min human emulated delay between the time someone calls or messages in for the first time and when they receive the first text.