About SuperPhone
About SuperPhone
About SuperPhone How much does SuperPhone cost?
SuperPhone operates on a credit-based system, providing Self-Service plans available for purchase. To find out the cost, visit our pricing page and use the pricing calculator. If you're seeking an enterprise-level solution tailored to your specific needs, explore our comprehensive Enterprise plans.
How much does SuperPhone cost?
How much does SuperPhone cost?
How much does SuperPhone cost? Can I change my phone number later?
You have the ability to change your number at any time and purchase additional numbers to support other regions. Learn more about international support and number changes here .
Can I change my phone number later?
Can I change my phone number later?
Can I change my phone number later? Do you support international messaging?
Yes, we support international messaging to 200+ countries with your SuperPhone number. These messages will incur additional charges varying by country. Check our international pricing per message here . If you do not see your desired country, send us an email with your request at team@superphone.io .
Do you support international messaging?
Do you support international messaging?
Do you support international messaging? Who owns the data in my account and how is it used?
You own 100% of the data collected and/or imported into your SuperPhone account. For further clarification, check out our Privacy Policy and Terms & Conditions .
Who owns the data in my account and how is it used?
Who owns the data in my account and how is it used?
Who owns the data in my account and how is it used? Is SuperPhone compliant with U.S. laws & regulations?
Yes, SuperPhone is also TCPA, GDPR and CCPA compliant.
Is SuperPhone compliant with U.S. laws & regulations?
Is SuperPhone compliant with U.S. laws & regulations?
Is SuperPhone compliant with U.S. laws & regulations? Can I connect my e-commerce store to SuperPhone?
Yes, SuperPhone currently natively integrates with Shopify and BigCommerce. You can also connect other e-commerce platforms, including WooCommerce, Big Cartel and Gumroad, by using our Zapier integration. To learn more about our Zapier integration here .
Can I connect my e-commerce store to SuperPhone?
Can I connect my e-commerce store to SuperPhone?
Can I connect my e-commerce store to SuperPhone? How long can a text message be and what is a segment?
With SMS messages, one message equals one segment which contains 160 characters or less. For example, if a message contains 200 characters, it will be two segments long. 160 characters in the first segment and 40 in the second. This will count as 2 messages sent even though it may appear as one when sent to the user. The longest an SMS message can be is 10 segments. Any message longer than 10 segments will fail to deliver.
How long can a text message be and what is a segment?
How long can a text message be and what is a segment?
How long can a text message be and what is a segment? I already have an existing database of contacts. Can I import them?
You may import your existing database via CSV by using our “Import CSV Template”. Simply organize your contacts on the template and import with ease. Please be sure to include opt-in/out language in your first text to ensure your users have properly and legally been informed with being marketed to.
I already have an existing database of contacts. Can I import them?
I already have an existing database of contacts. Can I import them?
I already have an existing database of contacts. Can I import them? Which services can SuperPhone integration with?
Through Our Zapier integration, you can connect with over 5,000 of your favorite applications like SalesForce, MailChimp, Stripe and many more! Combine your favorite platforms and SuperPhone’s open API to set triggers and actions. Learn more about Zapier here .
Natively, we integrate with Zapier , Shopify , BigCommerce , SAP Commerce Cloud.
Which services can SuperPhone integration with?
Which services can SuperPhone integration with?
Which services can SuperPhone integration with? Can a subscriber opt out?
A subscriber can opt-out at any time by replying STOP or UNSUBSCRIBE. They will automatically stop receiving messages and can be removed from your subscription list with our 'Clean-Up' feature. 'Clean-Up' automatically deletes unsubscribed or unreachable numbers keeping your subscriber list up to date.
Can a subscriber opt out?
Can a subscriber opt out?
Can a subscriber opt out? Can I send (MMS) multimedia text messages?
You can send multimedia messages such as images, videos, PDF's, GIF's and audio files to your subscribers. We recommend all media to be under 450KB in file size. If it exceeds 450KB, SuperPhone will automatically convert your media to a link when sent to your subscribers.
Can I send (MMS) multimedia text messages?
Can I send (MMS) multimedia text messages?
Can I send (MMS) multimedia text messages?
Using SuperPhone
Using SuperPhone
Using SuperPhone Can people leave voicemails on my SuperPhone?
SuperPhone does not collect voicemails. After a user has called in and listened to your voice greeting, the phone will automatically hang up.
Can people leave voicemails on my SuperPhone?
Can people leave voicemails on my SuperPhone?
Can people leave voicemails on my SuperPhone? How do I cancel my account?
You may cancel your account at any time by going to Billing --> Subscriptions --> Manage --> Cancel.
How do I cancel my account?
How do I cancel my account?
How do I cancel my account? Why was my first contact auto-response delayed when sending?
SuperPhone has a built in 2 minute human emulated delay between the time someone calls or messages in for the first time. This makes the interaction feel more personal. "No one wants to feel like they are talking to a bot." - SuperPhone Team
Why was my first contact auto-response delayed when sending?
Why was my first contact auto-response delayed when sending?
Why was my first contact auto-response delayed when sending?
Other FAQs
Other FAQs
Other FAQs Do you have a referral program?
We allow current users to refer new users via a unique referral URL. This program is available on request and is not guaranteed. We value all of our partners so if you are interested, please contact us at team@superphone.io .
Do you have a referral program?
Do you have a referral program?
Do you have a referral program? Can I make and receive phone calls with my SuperPhone number?
Yes! You have the ability to make calls over data with VOIP (Voice Over IP) like WhatsApp or by setting a forwarding number in the app. The recipient will see your SuperPhone number on their caller ID and not your real number.
Can I make and receive phone calls with my SuperPhone number?
Can I make and receive phone calls with my SuperPhone number?
Can I make and receive phone calls with my SuperPhone number? Can I have multiple phone numbers linked to the same account?
Yes, SuperPhone allows users to have multiple phone numbers linked to their account. Numbers can be purchased on demand in the app for the US, Canada, and the UK. If you would like a number in a country that is not listed, please contact us at team@superphone.io . We're global and even support toll-free number ex: 1 (844) 500-2000.
Can I have multiple phone numbers linked to the same account?
Can I have multiple phone numbers linked to the same account?
Can I have multiple phone numbers linked to the same account? Is there a limit to how many people I can send a text broadcast to?
SuperPhone does not set a limit to how many messages can be sent in a broadcast no matter the size. However, as of mid 2021, carriers introduced a system in the United States called A2P 10DLC . This system requires all businesses to register with the carriers and each account receives a Trust Score . The higher your Trust Score, the more messages you can send per second, per day. This can effecting the delivery speed and sent status of the messages.
Is there a limit to how many people I can send a text broadcast to?
Is there a limit to how many people I can send a text broadcast to?
Is there a limit to how many people I can send a text broadcast to? Can I set up automated responses for keywords?
Users have the ability to set up automated, custom responses for keywords, hashtags, and emoji, as well as for regular expression responses. Ex: “Text #SUPERPHONE to sign up for an account today!”
Can I set up automated responses for keywords?
Can I set up automated responses for keywords?
Can I set up automated responses for keywords? Is my personal data safe?
SuperPhone is committed to user privacy. We will, under no circumstances, sell user data to third parties. For further clarification, check out our Privacy Policy here .
Is my personal data safe?
Is my personal data safe?
Is my personal data safe? Does SuperPhone have a free trial? Can I try before I buy?
Yes, we currently offer free trials but with some limitations. Accounts are limited to choosing a phone number and sending messages until a paid plan is initiated. However, you will have access to all other SuperPhone features. Visit our pricing page to get started with your free trial today.
Does SuperPhone have a free trial? Can I try before I buy?
Does SuperPhone have a free trial? Can I try before I buy?
Does SuperPhone have a free trial? Can I try before I buy? Can I change my plan later?
Yes, you may adjust your plan at anytime. Head over to Billing --> Manage --> Change Subscription. If you would like to discuss an Enterprise plan, reach out to us at team@superphone.io before the last day of your billing period and request the upgrade. Keep in mind your plan must always cover the cumulative total number of subscribers in your SuperPhone.
Can I change my plan later?
Can I change my plan later?
Can I change my plan later? What are your payment terms?
SuperPhone works like a prepaid phone. Monthly usage is based on the subscriber count and the number of messages sent or minutes used during the billing cycle. Volume discounts apply based on your plan. Try our pricing calculator to estimate your monthly bill here .
What are your payment terms?
What are your payment terms?
What are your payment terms? No, you may cancel your subscription at any time and export all contact data that you’ve collected directly from your account.
Do you have a contract?
Do you have a contract?
Do you have a contract?